πŸ“ Sizing & Fit

1. How do I find the right size for OXBOK shoes?
πŸ”Ή Use our detailed size chart available on every product page.
πŸ”Ή If you’re between sizes, opt for the larger size for better comfort.

2. Do OXBOK shoes cater to wide/narrow feet?
βœ… Yes! Many of our designs are available in wide and narrow fits. Check the product details for options.

3. Can I return shoes that don’t fit?
πŸ”„ Absolutely! We offer a hassle-free 10-day return policy. Visit our Return & Refund Policy for details.

πŸ›’ Ordering & Delivery

4. How can I place an order?
You can:
βœ”οΈ Order directly on our website πŸ–₯️
βœ”οΈ Call us at 0329-8521800 to place an order over the phone πŸ“ž

5. What are the available payment methods?
πŸ’³ We accept:

  • Cash on Delivery (COD)
  • Online payments via MasterCard & Visa

6. Can I make changes to my order?
✏️ Yes, but only before checkout is completed. If you’ve already placed the order, call us at 0329-8521800 ASAP.
⚠️ Changes cannot be made once the order is dispatched.

7. Can I cancel my order?
🚫 Yes! Call us at 0329-8521800 before 3 PM to cancel your order.
⚠️ Orders cannot be canceled after dispatch.

8. How long does delivery take?
πŸ“¦ Within Pakistan: 1-4 business days
🌎 International: 7-12 business days (times may vary by location).

9. Can I track my order?
πŸ” Yes! Once your order is shipped, you’ll receive a tracking number to monitor its status.

10. How will my parcel be delivered?
🚚 We use reliable couriers:

  • Call Courier
  • Pakistan Post
  • Daewoo FastEx

Deliveries occur between 8 AM – 5 PM.

11. Can I have my shoes delivered to an address other than my home?
🏠 Yes! Just select a different delivery address at checkout.

12. What if I miss the delivery?
🚚 The courier will attempt delivery. If unsuccessful, you’ll receive a text message.
πŸ“ž Call us at 0329-8521800 within 1 working day for a re-delivery request (additional charges may apply).
⚠️ We are not responsible for undelivered orders after 1 working day.

🧼 Care & Maintenance

13. How do I clean my OXBOK shoes?
πŸ‘ž Leather shoes: Use a soft brush/cloth & apply leather conditioner.
🧽 Fabric shoes: Hand wash gently with mild soap & air dry.

14. Are OXBOK shoes water-resistant?
πŸ’¦ Some designs are water-resistant, while others are fully waterproof. Check product details.

15. Do you offer insoles or laces?
βœ”οΈ Yes! Purchase insoles, laces, and accessories directly from our website.

πŸ”„ Returns & Exchanges

16. What is your return policy?
πŸ”„ Returns are accepted within 10 days of purchase if the shoes are unworn and in original packaging.

17. How do I initiate a return or exchange?
πŸ“© Read our Return & Refund Policy and visit our Contact Us page to submit a return request.

πŸ“ž Customer Support

18. How can I contact OXBOK for additional questions?
πŸ“§ Email us at cs@oxbok.com
πŸ’¬ Use our live chat on the website (Monday – Friday, 10 AM – 6 PM).

19. Do you offer gift cards?
🎁 Yes! OXBOK gift cards are available in different amounts.

20. Do you store my payment information?
πŸ” No! OXBOK does NOT store any payment information. Your transactions are securely processed.

πŸ’° Promotions & Discounts

21. Do you offer discounts or promotions?
πŸŽ‰ Yes! Subscribe to our newsletter for exclusive discounts, sales updates, and new arrivals.

πŸ‘ž Custom & Limited Editions

22. Do you offer custom-made shoes?
🚫 Not yet, but stay tuned for exciting limited-edition releases!

23. How often do you release new designs?
πŸ“… We launch seasonal collections twice a year and update inventory regularly.

If you have any other questions, feel free to contact our team. We’re here to make your OXBOK experience exceptional! πŸš€πŸ‘ž