FREQUENTLY ASKED QUESTIONS
📏 Sizing & Fit
1. How do I find the right size for OXBOK shoes?
🔹 Use our detailed size chart available on every product page.
🔹 If you’re between sizes, opt for the larger size for better comfort.
2. Do OXBOK shoes cater to wide/narrow feet?
✅ Yes! Many of our designs are available in wide and narrow fits. Check the product details for options.
3. Can I return shoes that don’t fit?
🔄 Absolutely! We offer a hassle-free 10-day return policy. Visit our Return & Refund Policy for details.
🛒 Ordering & Delivery
4. How can I place an order?
You can:
✔️ Order directly on our website 🖥️
✔️ Call us at 0329-8521800 to place an order over the phone 📞
5. What are the available payment methods?
💳 We accept:
- Cash on Delivery (COD)
- Online payments via MasterCard & Visa
6. Can I make changes to my order?
✏️ Yes, but only before checkout is completed. If you’ve already placed the order, call us at 0329-8521800 ASAP.
⚠️ Changes cannot be made once the order is dispatched.
7. Can I cancel my order?
🚫 Yes! Call us at 0329-8521800 before 3 PM to cancel your order.
⚠️ Orders cannot be canceled after dispatch.
8. How long does delivery take?
📦 Within Pakistan: 1-4 business days
🌎 International: 7-12 business days (times may vary by location).
9. Can I track my order?
🔍 Yes! Once your order is shipped, you’ll receive a tracking number to monitor its status.
10. How will my parcel be delivered?
🚚 We use reliable couriers:
- Call Courier
- Pakistan Post
- Daewoo FastEx
Deliveries occur between 8 AM – 5 PM.
11. Can I have my shoes delivered to an address other than my home?
🏠 Yes! Just select a different delivery address at checkout.
12. What if I miss the delivery?
🚚 The courier will attempt delivery. If unsuccessful, you’ll receive a text message.
📞 Call us at 0329-8521800 within 1 working day for a re-delivery request (additional charges may apply).
⚠️ We are not responsible for undelivered orders after 1 working day.
🧼 Care & Maintenance
13. How do I clean my OXBOK shoes?
👞 Leather shoes: Use a soft brush/cloth & apply leather conditioner.
🧽 Fabric shoes: Hand wash gently with mild soap & air dry.
14. Are OXBOK shoes water-resistant?
💦 Some designs are water-resistant, while others are fully waterproof. Check product details.
15. Do you offer insoles or laces?
✔️ Yes! Purchase insoles, laces, and accessories directly from our website.
🔄 Returns & Exchanges
16. What is your return policy?
🔄 Returns are accepted within 10 days of purchase if the shoes are unworn and in original packaging.
17. How do I initiate a return or exchange?
📩 Read our Return & Refund Policy and visit our Contact Us page to submit a return request.
📞 Customer Support
18. How can I contact OXBOK for additional questions?
📧 Email us at cs@oxbok.com
💬 Use our live chat on the website (Monday – Friday, 10 AM – 6 PM).
19. Do you offer gift cards?
🎁 Yes! OXBOK gift cards are available in different amounts.
20. Do you store my payment information?
🔐 No! OXBOK does NOT store any payment information. Your transactions are securely processed.
💰 Promotions & Discounts
21. Do you offer discounts or promotions?
🎉 Yes! Subscribe to our newsletter for exclusive discounts, sales updates, and new arrivals.
👞 Custom & Limited Editions
22. Do you offer custom-made shoes?
🚫 Not yet, but stay tuned for exciting limited-edition releases!
23. How often do you release new designs?
📅 We launch seasonal collections twice a year and update inventory regularly.
If you have any other questions, feel free to contact our team. We’re here to make your OXBOK experience exceptional! 🚀👞
